Ask a Question


  • Can I make a photobook or calendar from my phone or tablet?

    Our JamJar software can only be used on either PC or Mac computers (laptop and desktop). At this stage it is unable to be used on phone or tablet devices.

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  • How long does it take to make a photo book and get it back to me?

    Our production time is a maximum of 5 working days from the moment we email you confirmation of your order with payment information. You should also allow 2 – 3 working days for delivery.

    We do offer an overnight courier for an additional charge of $12.00. And if you live in Christchurch you are welcome to collect your order from our premises.We are known for our quick turnaround times, if you have a urgent order you can email or ring to discuss prompt delivery.

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  • I am trying to use a photo and the top and bottom keeps getting cut off, why is this?

    The photo which you are trying to use, may be a different orientation to the space you are trying to fit it into. It is best to pick a page template that best suits the shape of your original photo.

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  • How do I check if I have made a softcover or a hardcover book before uploading to you?

    In the pages column you can click on the cover and click change. It will bring up the different hardcover and softcover options. You can then click on the one you would like.

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  • I am having trouble reading the text in the text boxes, is there an easier way to check what I have written?

    Yes there is, down near the bottom of your screen there is a zoom icon. You can use this to zoom in on the page and read the text easier.

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  • I have made a photo book with one template and want to change to a different template, can I do this without starting again?

    Unfortunately you cannot change book sizes or templates without starting all over again. The templates are proportionally quite different. However if you are working on a pc you can have more than one file open at the same time, which may help reduce time in re-creating the book.

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  • Can I send a photo book to you on a usb or disk?

    Yes you can. Please make sure to put the published file, which will have the file extension .jamjarprint on the file. This is our print ready file that only we are able to print from. Be sure to include your contact details and email with the sent file. Send your file to: JamJar, PO Box 36411, Christchurch 8146, New Zealand.

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  • How do I add, remove and change pages?

    In the left hand column there is the pages window. You can click on any page number and click “Add” to add a page. Or “Remove” to take one out. You can also click on any page and click “Change” to switch to a template you would like to use. Whichever page number you click on it will add, remove or change the page number you have selected.

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  • If I do not put a photo into the grey space will the grey space print like that?

    No they grey space will print white. In the software there is a view button down the bottom. If you click the other view button it will show you the print view, removing the grey boxes. If you are using one of our books that already have an image in the background e.g the travel book and you do not put a photo I the space provided it will print white.

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  • I have not entered text into the text box, will the “Click to enter text” show up?

    The words “Click to enter” are put there to show you where you can enter text, but “Click to enter” won’t show up when your photo book is printed if you do not put text into a text box, it will simply print blank. Try using the toggle button found at the bottom of the main window of our software. The left “toggle” shows edit view and the right “toggle” shows you what will be printed.

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